Privacy Policy | Helios Service Catalog

1. Introduction

The Helios Service Catalog, operated through aseaninstitute.institute (the "Platform"), is an ASEAN-Cambodia strategic advisory platform providing diplomatic intelligence, geopolitical analysis, and decision-support services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Platform and use our services.

By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Platform.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using the Platform, including:

Account registration information (name, email address, organizational affiliation)
Contact form submissions (name, email, organization, subject, and message content)
Service execution inputs and parameters you provide when running advisory services
Feedback, comments, or correspondence you send to us

2.2 Automatically Collected Information

When you access the Platform, we may automatically collect certain information, including:

Device information (browser type, operating system, device identifiers)
Usage data (pages visited, features used, time spent on the Platform)
IP address and approximate geographic location
Cookies and similar tracking technologies (see Section 6)

2.3 Service Execution Data

When you use our advisory services through the Service Runner, we process the inputs you provide to generate intelligence outputs. These inputs may include topics, regions of interest, analytical parameters, and other service-specific data. Service execution data is processed to deliver the requested advisory output and may be retained for quality assurance and service improvement purposes.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain the Platform and its advisory services
To process and fulfill your service execution requests
To respond to your inquiries and contact form submissions
To improve and personalize your experience on the Platform
To analyze usage patterns and optimize Platform performance
To ensure compliance with our audit and governance frameworks
To detect, prevent, and address technical issues or security threats
To comply with applicable legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers: We may share information with trusted third-party service providers who assist us in operating the Platform, conducting our business, or serving our users, provided they agree to keep this information confidential.
Legal Requirements: We may disclose your information when required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Protection of Rights: We may disclose information when we believe disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit using TLS/SSL protocols
Secure authentication mechanisms for user accounts
Regular security assessments and vulnerability testing
Access controls limiting data access to authorized personnel
Audit logging of system access and data modifications

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

6. Cookies and Tracking Technologies

The Platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you use the Platform.

Essential Cookies: Required for the Platform to function properly, including authentication and session management.
Analytics Cookies: Help us understand how visitors interact with the Platform by collecting and reporting information anonymously.
Preference Cookies: Enable the Platform to remember choices you make (such as your preferred services or display settings).

You can control cookie settings through your browser preferences. Disabling certain cookies may limit your ability to use some features of the Platform.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Service execution data and generated outputs are retained in accordance with our audit and compliance requirements. When your data is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: The right to request copies of your personal information.
Rectification: The right to request correction of inaccurate or incomplete information.
Erasure: The right to request deletion of your personal information under certain conditions.
Restriction: The right to request restriction of processing of your personal information.
Data Portability: The right to request transfer of your data to another organization or directly to you.
Objection: The right to object to processing of your personal information.

To exercise any of these rights, please contact us through our contact page. We will respond to your request within 30 days.

9. International Data Transfers

The Platform is operated from servers that may be located in various jurisdictions. If you are accessing the Platform from outside the jurisdiction where our servers are located, please be aware that your information may be transferred to, stored, and processed in a different jurisdiction. By using the Platform, you consent to the transfer of your information to jurisdictions that may have different data protection laws than your jurisdiction of residence.

10. Children's Privacy

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on this page with a revised "Last updated" date. Your continued use of the Platform after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please reach out to us through our contact page. We are committed to resolving any concerns about your privacy and our collection or use of your personal information.